Cancellation and Refund Conditions

You can request a refund by sending the products you have purchased (in parts or all) on marieclairebasgs.com, provided that they have not been used within fourteen (14) days from the date of order.

Trendyol.com, Hepsiburada.com etc. If you buy Marie Claire products through the sites, you are subject to the return/exchange and shipping conditions of the relevant website. The following referrals only apply to www.marieclairebags.com orders.

How can I cancel or refund?

First of all, you can send an e-mail to info@marieclairebags.com with your order number or you can get support from our customer service at 0 850 302 23 32 during working hours.
Prepare the package: After creating your cancellation/refund request, pack the product securely in its original packaging with your invoice. Returns of products with damaged or removed security tapes are not accepted. If you cannot find your invoice, you can reach your e-archive invoice from your e-mail address, send an e-mail to info@marieclairebags.com or get support from our customer service at 0 850 302 23 32 during working hours.
Call YURTİÇİ Cargo and request a free pick from your address.
You can request a courier for your return cargo by contacting YURTİÇİ Cargo on 444 99 99. You can also specify the date and time the package will be picked up from your address.

Online Warehouse Return Address

Exchange Terms

We do not have an exchange process. Only refunds are made.

Order cancellation

In accordance with consumer rights, you can exercise your right of withdrawal from your order before your order is delivered to the cargo. For this, you must open an 'Order Cancellation' request from the My Account/Return Requests field or inform info@marieclairebags.com about your order or product that you want to cancel before you are notified by e-mail that your order has been delivered to cargo. If your order has been delivered to cargo, you can use your right to return within thirty (30) days in accordance with the Consumer Protection Law.

Pay back

The amount of your product, whose return has been approved, will be transferred to your account or credit card within seven (7) business days and you will be informed via your e-mail registered in the system. Due to the COVID-19, which is on the agenda of the world and the country, delays may occur in banks due to the remote working system, and the bank you work with is responsible for delays regarding your refund transactions.